At Lucky Me I See Ghosts, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns on most merchandise for customers within 7 days of the delivery date. Please note the following details regarding our refund and return policy:
Eligibility for Return
To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging with the tag attached. If 7 days have passed since you received your purchase, we regret to inform you that we cannot offer a refund or exchange. Additionally, please be aware of a restocking fee of $15 that will be deducted from your order.
Initiating a Return
To initiate a return, please contact us at support@luckymeiseeghostss.com Our support team will review your request and provide a return label if your claim is approved. In your email, include the reason for your return and your order number.
Return Process
Once your return is prepared, drop it off at your local post location for shipment to our warehouse. Please allow 1-2 weeks for your return to arrive. Upon delivery, allow 2-3 business days for inspection and processing. You will receive an email notification confirming your refund, and it may take 3-5 business days for the refund to appear on your original form of payment.
Refunds Process
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund via email. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Missing Items
If items are missing from your package, thoroughly check the packaging materials and contact us at: support@luckymeiseeghostss.com with photos of the shipping label, box, and a brief description of the situation within 14 days.
Questions?
If you have any questions or concerns, please contact us at: support@luckymeiseeghostss.com